Shipping policy

 

At Authentic Area, we do our utmost to ensure that your order reaches you as quickly and efficiently as possible. Below is all the information about our shipping policy.

 

1. Shipping Options and Costs

 

1.1 The minimum order value is €19,95 and all orders over €44,95 within the Netherlands qualify for free shipping.

1.2 We offer various shipping options depending on the destination and size of your order. The available options will be displayed during checkout.

1.3 Shipping costs depend on the weight, size, and destination of the package. These costs are clearly shown at checkout before you complete your order.

 

2. Processing Time

 

2.1 After receiving your order, we aim to process it within 1-3 business days. Please note that orders placed during weekends or holidays may experience slight delays.

2.2 Once your order has been processed and shipped, you’ll receive a confirmation email with tracking information so you can monitor the progress of your delivery.

 

3. Delivery Time

 

3.1 Delivery time depends on the selected shipping option and the destination. Here’s an estimate of our delivery times:

  • Within the Netherlands: 1-3 business days
  • Within Europe: 3-7 business days

Please note, these delivery times apply from the moment the package is shipped.

3.2 Please note that the above delivery times are estimates and may vary due to unforeseen circumstances such as customs inspections or carrier delays.

 

4. International Shipping

 

4.1 We ship throughout Europe unless otherwise specified. Any import duties, taxes, or customs fees that may apply in the destination country are the customer’s responsibility.

4.2 It’s important to be aware of your country’s import rules and regulations before placing an order to avoid any surprises.

 

5. Shipping Partners

 

We use reliable delivery services such as DPD, PostNL, DHL, FedEx or UPS to ensure that your order is delivered safely and on time.

 

6. Lost or Damaged Shipments

 

6.1 If your order arrives damaged, please contact us within 48 hours of receipt at authenticarea.clothing@gmail.com with photos of the damage and your order number. We will assist you with filing a claim with the carrier and provide an appropriate solution.

6.2 If you suspect your package is lost, please contact us as soon as possible. We will reach out to the carrier to locate your package and update you on the next steps.

 

7. Incorrect or Incomplete Addresses

 

7.1 Please ensure that your address details are correct and complete when placing your order. Authentic Area is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

7.2 If a package is returned to us due to incorrect or incomplete address details, we will contact you to confirm the correct address. Any additional shipping costs are the customer’s responsibility.

 

8. Contact

 

For any questions about our shipping policy or your order, please contact us:

Thank you for shopping at Authentic Area. We appreciate your trust and are committed to providing you with the best products and service.